As manager of the Web & Digital Services team at the City of Edmonton my role bridged the needs of not only being a front-line leader overseeing the work of a team of eighteen technical and communications professionals, but also the product lead for a key piece of technical/critical enterprise infrastructure. Responsibilities included platform maintenance, upkeep, and reliability and as the senior team member on high priority or high visibility project work to support related program work of all types.
Key Methodologies
Change Management – Facilitated multiple corporate service and organizational structure transitions as a section manager of an eighteen member team, including leading through the pandemic shutdowns and work-from-home initiatives, technology replatforming, technology launches, corporate training and corporate reorganizations.
Service Design – Routinely oversaw extensive business analytics workstreams, ranging from simple web traffic analytics up to and including complex corporate strategic service key performance measures design, tracking and reporting.
Service Design – Developed extensive experience working with the public, working with business professionals, liaising with technical vendors, communicating with technical developers, reporting and presenting to leadership and executive stakeholders, and communicating to elected officials
Project Delivery – Managed a multi-year vendor support contract for the City of Edmonton website ecosystem by coordinating a cross-functional, multi-departmental team and across three organizations working in an Agile product support environment to prioritize, prototype, test, and deploy stakeholder-requested changes, product fixes and prioritized improvements
Core Technologies
Business Software – Even a government job needs its team members to be effective users of modern business software. During my tenure the City was a Google Office shop, relying on that suite of tools and meeting software. But I also and often needed to bridge the gap with vendors and other organizations using Microsoft or Apple products.