I managed the team, outcomes, oversight, and reporting for a multi-year project to procure a new enterprise-grade content management system (Drupal) for the City of Edmonton, re-platform multiple websites and an intranet system to the new software, and retrain a team of employees to manage the system, all while tracking “business-as-usual” operations and limiting downtime for a municipal government website attracting 30M+ users per year.

Methodologies

Service Design – Facilitated and led a corporate-wide technical communications platform inventory analysis, including understanding pain points, redundancies, integrations, and dependencies and then mapping and socializing this analysis to support emerging technical procurement and transition efforts.

User-based Design – As a lead product owner, organized and led numerous stakeholder workshops for facilitating technology replatform enhancements and new platform requirements design.

Service Design – Led a corporate technology services team to scope, procure, replatform and deploy the City of Edmonton communications website (edmonton.ca) and related web ecosystem migrating from OpenText CMS to Drupal CMS.

Project Delivery – Collaborated with chosen vendor on the replatform and redeployment the City of Edmonton communications website to harmonize Agile development and deployment efforts to align with the City’s traditional project management approach expectations

Product Transformation – Led the digital platform migration and service transformation, including staff training initiatives and content conversion for eight thousand pages of content and over fifty thousand documents across dozens of business lines and four distinct production websites resulting from the procurement of Drupal CMS by the City of Edmonton