Project Types: Professional

Web & Digital Services, Manager

As manager of the Web & Digital Services team at the City of Edmonton my role bridged the needs of not only being a front-line leader overseeing the work of a team of eighteen technical and communications professionals, but also the product lead for a key piece of technical/critical enterprise infrastructure. Responsibilities included platform maintenance,…
City of Edmonton Notifications

In need of a robust alert system for municipal operations that affected city residents, I provided an analysis of our current technical state and scoped a solution that could be built on existing technological systems and frameworks to deliver a pilot SMS and email alert tool when limited funds and resources were available, leading the…
Edmonton’s Zoning Bylaw CMS

I was the technology domain expert for the re-platform of the City of Edmonton’s Zoning Bylaw as the Zoning Bylaw Renewal Initiatives work to refresh the City’s key planning and development guidelines and move the text and contents of the bylaw to a fully interactive digital platform.
Why Edmonton

Acted as the internal project manager and technical lead to facilitate the design, launch and content upload leading to the promotion of this agency-as-customer online media portal.
Municipal Website edmonton.ca Replatform

I managed the team, outcomes, oversight, and reporting for a multi-year project to procure a new enterprise-grade content management system (Drupal) for the City of Edmonton, re-platform multiple websites and an intranet system to the new software, and retrain a team of employees to manage the system, all while tracking “business-as-usual” operations and limiting downtime…
Digital Assistants Pilot Project

Key technology and platform stakeholder for the design, testing, and launch of an prototype AI-powered digital assistant/chatbot designed to support project rollout citizen inquiries and reduce call volumes to the municipal call centre during project transition phases, specifically supporting Edmonton’s waste cart roll out and Edmonton’s Transit System redesign.
Edmonton Tribunals Website Upgrade

The City supports the operation of the tribunals and as such our office was tasked with assisting in overhauling their web presence on a shoestring budget. I worked with staff from the Tribunals team to design & build, then migrate content, then launch the new site, using primarily in-house resources and a very small budget…
City of Edmonton Website Mobile Responsive Redesign

Part of a team that implemented the relaunch of the City of Edmonton’s municipal website as a mobile responsive, content managed platform. Largely involved in usability consultation, tactical outcomes, content transition, communication coordination, and large amounts of testing and template refinement leading into launch. Following launch, my role has been training, communication, and the development…
COE Intranet “Re-Imagining”

Led a complete overhaul to the structure, content and philosophy of the corporate intranet system, a managed document web portal with over 1300 pages of content, 4000 documents, and 13,000 users, a project focused on a streamlined move towards an efficient self-service model that will improve user engagement and measurably reduce costs of day-to-day intra-corporate…
SkillFill Solutions Inc.

Worked with a friend who was launching a recruitment business for the technology/public sector to design and implement a starter website to gather and promote positions. The site needed to be scalable but low-cost. We launched it on a Joomla! platform with a handful of free extensions that allowed them to self-manage and maintain. I…